Vietnam Marketing/Media Channel

Vietnam Airlines is #1, but e-commerce brands dominate YouGov ‘Best Brands’ ranking in Vietnam

Vietnam Airlines receives the title of Vietnam’s healthiest brand for the second year.

Vietnam Airlines remains on top of the YouGov Best Brands list, on YouGov’s annual ranking of the healthiest brands in Vietnam.

In spite of travel restrictions, the national carrier holds its title as Vietnam’s healthiest brand (61.5) for the second year running. The top three remains unchanged from last year’s, with South Korean electronics manufacturer Samsung in second (57.1) and mobile device retailer The Gioi Di Dong in third (40.5).

The rankings are based on scores from YouGov BrandIndex, which constantly measures overall brand health across 8 specific sectors. The score takes into account consumers’ perception of a brand’s overall quality, value, impression, reputation, satisfaction and whether consumers would recommend the brand to others.

E-commerce brands really shine through in this year’s top ten. Local e-commerce site Tiki.vn comes in sixth (37.1), moving up four spots from last year. Southeast Asian e-commerce platform Shopee appears in the top ten for first time in seventh (35.4), and digital device online retailer Dien May Xanh in tenth (32.1).

Food brands also fare well in the list. Instant noodle brands Hao Hao appears in fourth (+38.4) and Omachi in eighth (33.7), and snack food brand Kinh Do is in ninth (32.5). The top ten is rounded off with Japanese electronics manufacturer Panasonic in fifth (38.2).

 

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YouGov BrandIndex also reveals the brands that have noted the greatest improvement to their Index score over the past 12 months in Vietnam. In the same vein as the top ten, e-commerce brands populate the list of improved brands. Shopee is this year’s most improved brand, with a +8.0 change in score. Globally, Shopee appears in eighth place. Local e-commerce brands Concung and Tiki.vn come in eighth (up +4.2) and tenth (up +3.9) respectively.

Digital payment platforms have also risen up the ranks this year. Momo comes in third (up +7.0), ViettelPay in fourth (up +6.8) and AirPay in fifth (up +5.4).

The rest of the improvers list is completed with brands from various industries. Personal care brand Lifebuoy in second (up +7.3), supermarket chain Bach Hoa Xanh in sixth (up +5.1), instant noodle brand Hao Hao in seventh (up +4.5) and Japanese clothing retailer Uniqlo in ninth (up +4.1).

 

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Thue Quist Thomasen, YouGov Vietnam “While others may have struggled with the changing fortunes of 2020, one brand which has benefitted from consumers forced to stay at home is Shopee, indicating a shift for shopping from brick and mortar stores to online. Shopee is not only Vietnam’s most improved brand this year; it is also the eighth healthiest brand in the world. Shopee is not an anomaly though, the prominence of local e-commerce sites like Tiki.vn, Dien May Xanh and Concung in the rankings prove that 2020 has been the year for online shopping brands to shine.”

Global Rankings

Google takes the top spot in YouGov’s annual global best brands ranking. Tech brands dominate the top of the list with the search and advertising giant followed by WhatsApp, YouTube, Samsung and Amazon.

With Netflix and Facebook in sixth and seventh respectively, the only non-tech-related brands in the top ten are Singaporean ecommerce platform Shopee (eighth), Swedish retailer IKEA (ninth), and US sportswear titan Nike (tenth).

Methodology

The rankings are drawn from interviews conducted between October 2019 and September 2020.

Each day consumers are asked their view on 251 brands in Vietnam, which allows YouGov to build a picture of how different brands are perceived by consumers through comparing Index scores – which is a measure of overall brand health calculated by taking the average of Impression, Quality, Value, Satisfaction, Recommend and Reputation.

• Impression – whether someone has a positive or negative impression of a brand

• Quality – a net measure of whether consumers think the brand represents good or poor quality

• Value – a net measure of whether consumers think the brand represents good or poor value for money

• Satisfaction – whether someone is a satisfied or dissatisfied customer

• Recommend – whether someone would recommend a brand to a friend or not

• Reputation – whether someone is proud or embarrassed to work for a brand

About YouGov Vietnam

YouGov is an international, full-service market research agency. A pioneer of online market research, YouGov employs sophisticated technology to ensure the collection of high quality, in-depth and continuous data for the world’s leading businesses and institutions.

YouGov has a panel of 6 million members across 38 markets, making it one of the world’s top ten international market research networks. YouGov APAC has 7 offices across the region, with a rapidly growing panel of 1 million, representing all ages, socio-economic groups and other demographic types.

 

 

 

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